Legal Statements

We are sure you will be very happy with our services, however if you feel there is something lacking please following this procedure:

1) Contact us via post stating the exact nature of the complaint with details of dates, names, etc.

2) You should expect a response within 28 days.

3) If you are not satisfied with the response it will be escalated to a senior member of staff.

4) If the matter is not concluded satisfactorily to both parties it will be escalated to a Company Director for consideration by the Board.

 

These Terms & Conditions are effective from 1/1/2002

eSterling reserves the right, in its sole discretion, to change, modify, add or remove any portion of the Terms and Conditions, in whole or in part, at any time. Notification of changes will be posted on the Web site.

Errors & Omissions Excepted

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