TERMS
AND CONDITIONS - Web Site Hosting Service
Please read these Terms and Conditions before placing
any orders. Placing of ANY order with eSterling,
either in writing or verbally (eSterling will accept
a verbal order from a representative of a Client
in good faith) is subject to eSterling's standard
Terms and Conditions. These do not affect your statutory
rights under UK law.
| 1. |
eSterling promote all of the
hosting of our Clients directly via the Internet
Backbone from its Canary Wharf system in London
UK. |
| 2. |
Whilst our target is of course
for the service to be available for 100% of
the time, unfortunately with 'Network Boundary
Points' limiting eSterling's (like all other
ISP's around the world) overall ability to have
'total control' of the Internet and World Wide
Web this may not always be possible. |
| 3. |
Therefore
the more generally accepted target for the
World Wide Web is 99% up-time over a one year
period. This target is supported in full by
eSterling, and therefore any downtime greater
than that, will be credited in direct proportion
to the hosting fee payable. The Company's
insurance cover does not allow for any Indirect
or Consequential loss or damage claims caused
by downtime of the Web Site on the World Wide
Web to be allowed. |
| 4. |
In the event of
a Client's account having a balance which is
more than 1 month overdue, eSterling will render
the Internet connection & services (hosting
etc) suspended until such time as the account
is brought up to date once again. |
| 5. |
The Managed Service Form (MSF)
covers all costs involved from the commencement
of allocation of resources for Hosting during
the production of the Web Site. Including if
applicable, the eMarketing planning service,
all of which commence from the acceptance of
the order. |
| 6. |
In such instances where the Hosting and/or eMarketing services with eSterling is no longer required by the Client, eSterling reserve the right to charge up to six months Hosting and eMarketing charge upon cancellation. This is applicable from the day an order is placed. Upon cancellation it is the responsibility of the Client to cancel any Standing Order payments and eSterling cannot be held responsible for this. |
FORCE MAJEURE
eSterling shall not be liable for any
delay or failure in performance of any part of the
Company's service to the extent that they are caused
by fire, flood, explosion, accident, war, strike,
embargo, governmental or regulatory requirement,
civil or military authority, Act of God, civil unrest,
inability to secure materials or labour or any other
causes beyond its reasonable control.
These Terms & Conditions are effective from
1/1/2002
© eSterling Limited. Copyright
1999-2008. All rights reserved.
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