"Our Maintenance & HelpDesk contracts offer peace of mind in the knowledge that professional advice, help and support are only a phone call away."
Wave White
Commercial Manager
We offer a range of aftercare services which are tailor-made for your website's needs.
To find out more about our Maintenance & Support services or speak to one of our specialists about your website, you can call us on 0121 766 8087.
To read more about our Maintenance packages, please download our ‘Maintenance Breakdown‘ brochure.
| HelpDesk | HelpDesk+ | eCommerce Maintenance |
eCommerce Maintenance+ |
Bespoke Maintenance |
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| Help & Advice Phone Support |
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| Bug Fixing | |
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| Hack Cover Hosted websites only |
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| CMS Support Phone Support |
![](https://esterling.co.uk/wp-content/uploads/2025/07/confirm.fill_.svg") |
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| Minor content updates |
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| Additional Back-Ups Hosted website only |
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| Weekly Security Scans | - | |
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| Uptime Monitoring Urgent response |
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| Development Time* Up to 3 hours |
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| Plugin Management Monthly Updates |
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| Payment Gateway Testing Weekly |
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| Speed Monitoring Performance checks |
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| Development Time* Up to 8 hours |
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| CMS Monitoring Weekly |
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| Quarterly Meetings Suggested Improvements |
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| Complete Bespoke Service Tailored Solution |
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| FROM £199 PER MONTH |
FROM £349 PER MONTH |
FROM £599 PER MONTH |
FROM £899 PER MONTH |
Get in Touch |
* – Hours of dedicated development support time per month for fixes and small amendments to the website (subject to clarification of timings on amendments and fixes). This includes fixing areas of the website which are not functioning as per the original brief, or small tweaks as a result of content changes or updates, but does not include new functionality or extending pre-existing functionality away from the brief, subject to our discretion).
HelpDesk & Maintenance contracts are only available on websites built by eSterling.
Remote Assistance Support
Simply add your remote access code to download the remote access software.
